Help and support: how to get an answer fast
Live guide · Checked 28 October 2026 · Updated 28 October 2026 · Checked every week against Leadstoolpack's own help pages
Where to send a question, what to include, how quickly we reply, and how to request a feature.
- Time
- 1 minute
- Stuck?
- Troubleshooting or ask us a question
Step by step
Send a message from your library
Open Help and support at the bottom of your library and press New message. Pick a topic, say what you were doing and what you see. Your messages and our replies stay there.
Include the details
Which skill, prompt or page; what you expected; what happened; and a screenshot if you can. It saves a back-and-forth.
When we reply
A real person replies within 24 hours on working days, usually much sooner. You'll get an email when there's a reply.
Not a customer yet?
Use the contact form at
https://www.leadstoolpack.com/contactor emailsupport@leadstoolpack.com.Request a feature
Paying customers can use Request a feature at the bottom of the library. We read every idea; new features are added based on demand and what's practical, and appear under What's new.
Still stuck, or have a question?
Tell us where you got to and what you see. We read every message and reply by email, usually the same working day.